Refund policy

Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

European Union customers: You have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, under the EU 14-day cooling off period. The same condition requirements below still apply.

Eligibility Requirements

To be eligible for a return, your item must be:

  • Unused, unopened, and unworn
  • In its original packaging, with tags attached
  • Accompanied by your receipt or proof of purchase

This is especially important for hair extensions and beauty products, which cannot be accepted back once opened or worn, for hygiene reasons.

How to Start a Return

  1. Email us first at aaliyah.teeb@gmail.com to request a return. Please do not send items back before your return is approved — items sent to us without a prior request will not be accepted.
  2. Once your return is approved, we'll send you a return shipping label along with instructions on how and where to send your package.
  3. Return shipping is generally the customer's responsibility, unless the item arrived damaged, defective, or incorrect (see Damages & Issues below).

Damages & Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or you've received the wrong item, contact us within 48 hours of delivery at aaliyah.teeb@gmail.com with a photo of the issue. We'll evaluate and offer a full refund or replacement — no return shipping required in these cases.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Worn or used hair extensions
  • Opened hair care or beauty products
  • Perishable goods (food, flowers, plants)
  • Custom or personalized orders
  • Hazardous materials, flammable liquids, or gases
  • Sale, clearance, or final sale items
  • Gift cards

If you have questions about whether your specific item qualifies, please reach out before purchasing or before requesting a return.

Exchanges

We don't process direct exchanges. The fastest way to get the item you want is to return your original item, and once that return is approved, place a separate order for the new item.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund has been approved.

  • If approved: you'll be automatically refunded to your original payment method within 5–10 business days.
  • Please allow additional time for your bank or card issuer to post the refund on their end.
  • If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at aaliyah.teeb@gmail.com.

Questions?

For any return-related questions, email us anytime at aaliyah.teeb@gmail.com.